SageDoer customer service virtual assistant packages provide the best value to any aspiring businesses that are looking to reduce cost and increase efficiency by outsourcing their customer service department. Whether you need a live chat agent, an email support agent, a social media customer support agent or, a multi-channel around the clock 24/7 Customer Service Virtual Assistant, SageDoer has got you covered.

PAYG
$8/hr  $10 /hr
Pay As You Go
  • Regular VA Assigned
  • Unused Hours Rollover
  • Free Manager Supervision
  • You Save $2/hr
  • Visual Time Tracker App
  • No Contract
  • Weekly Meeting with Manager
Solo
$7/hr  $10 /hr
Buy 24-47 Hrs/Week
  • Exclusive VAs Assigned
  • Use Any No. of Hr (Min. 24Hr)
  • Free Manager Supervision
  • You Save $4/hr
  • Visual Time Tracker App
  • No Contract
  • Weekly Meeting with Manager
Corporate
$6/hr  $10 /hr
Hire 1-4 Dedicated VAs
  • Exclusive VA Team Assigned
  • 48 Hours Per VA Per Week
  • Free Manager Supervision
  • You Save $5/hr
  • Visual Time Tracker App
  • No Contract
  • Weekly Meeting with Manager
Enterprise
$5/hr  $10 /hr
Hire 5+ Dedicated VAs
  • Exclusive VA Team Assigned
  • 48 Hours Per VA Per Week
  • Free Manager Supervision
  • You Save $6/hr
  • Visual Time Tracker App
  • No Contract
  • Weekly Meeting with Manager
✔️Responding to customers’ queries via phone, email, live chat, social media
✔️directing important calls to you
✔️Making outbound Skype calls
✔️Returning phone calls on your behalf
✔️Checking voicemail and responding to it
✔️Creating, proofreading and editing email responses and various email templates (e.g. thank-you emails, welcome emails to new subscribers, customer feedback and other survey forms etc.)
✔️Receiving, reading, filtering out and escalating emails
✔️Engaging with customers and prospects on social media platforms, monitoring and replying to their comments and messages
✔️Setting up support desk and website chat
✔️Creating tickets, responding to them and closing them upon resolving the issue
✔️Answering customers’ questions in real-time via live chat
✔️Guiding customers through the sales process via live chat while they’re on your website to increase conversions
✔️Identifying opportunities for upselling and cross-selling while interacting with customers via live chat
✔️Displaying positive customer feedback on your website
✔️Responding to positive or negative reviews
✔️Replying to the comments on your business website blog and moderating them
✔️Building and nurturing strong relationships with your long-term customers or clients by sending them birthday greetings, Christmas cards, gifts or thank-you notes
✔️Keeping track of all the important dates for your customers & sending them greetings and gift cards
✔️Tactfully handling customers’ complaints
✔️Pacifying irate customers
✔️Resolving, escalating & forwarding cases to the next person in charge of taking special care
✔️Processing customers’ requests for refunds or discounts
✔️Dealing with lost shipments
✔️Smoothly handling exchanges and cancellations
✔️Creating a welcome pack for new customers
✔️Keeping neat records of all your customers containing necessary details
✔️Managing orders and keeping an eye on tracking information
✔️Creating surveys and sending them to your customers or clients to acquire their honest feedback on their experience with your business
✔️Creating FAQs section on your website and updating it
✔️Helping customers to troubleshoot their accounts (for example, by resetting their passwords) and managing their accounts
✔️Recording all or the most common customer complaints in order to learn how to avoid them in the future and to improve
✔️customer experience & measure the CS success
✔️Providing you with a report containing summarised survey results
✔️Following up with every customer after making a purchase to encourage them coming back
✔️Reaching out to new prospects, leads or potential customers to draw their attention to your business and providing reports
✔️Liaising with suppliers
✔️Creating and updating your business Knowledge Base and Standard Operating Procedures
✔️Managing CRM (Customer Relationship Management) systems
✔️Automating some of your customer care systems by integrating certain tools & plugins
✔️Creating and setting up autoresponders
✔️Doing any other necessary tasks to ensure customer satisfaction
✔️Interviewing previous customers to compose case studies
✔️Speaking with customer service representatives for tech support, banking issues, etc
✔️Taking care of customer refunds
✔️Producing customer care scripts for customer service requests
✔️Analyzing complaints
✔️Handling Webchat